Refund policy

 

Return and Refund Policies:

All orders are final. There are no exchanges, cancellations or refunds issued once an order has been placed.

Refunds are not issued for orders that were unable to be delivered due to insufficient or incomplete shipping addresses provided under your order. You will be required to pay an additional postage fee to have your item reshipped if an order is returned to our warehouse due to the following reasons:

• a failure to pay customs fees
• an insufficient address provided under your original order
• was refused by the sender
• sent to an address that is no longer valid

Orders that are returned will be held in our warehouse for 60 days. After that, unclaimed orders are added back into the inventory.

Refunds are issued on a case-by-case basis and are only issued for one of the below reasons:

1) You received an incorrect order.

If you receive an incorrect order, you must reach out to hello@trixiemotelshop.com with your order number within 1 week of receipt in order to receive a refund or replacement.

2) You received a faulty or damaged product.

If you receive a faulty or damaged product, you must reach out to hello@trixiemotelshop.com with your order number within 2 weeks of receipt in order to receive a refund or replacement.