FAQs

What payment types do you accept?

VISA, MasterCard, American Express, Discover & PayPal.

Is there a sales tax on my purchase?

Yes. You will be charged the sales tax based on the location you enter during checkout.

When will my order ship?

Please allow 1 to 5 business days for all orders to be fulfilled (with exceptions to holidays, launches, and periods of high volume, here we ask that you allow 5-10 business days for us to fulfill).

For more information please see our Shipping Policies.

What does it mean if an item is pre-order?

Items marked as “pre-order” are not currently in stock at our facilities but are in production and will be shipped to you as soon as we receive them. Orders containing a pre-order item will not ship until all items in your order have arrived to our warehouse.

How do I track my order?

You will receive a shipping confirmation email with your carrier tracking info, once your order has shipped.

How do I change or cancel my order?

Please email us via the contact us page.

What are you Shipping & Return policies?

Please visit our Shipping & Returns pages. You can also locate them in our Footer.

Do you ship internationally?

Trixie Motel ships worldwide!

International orders shipped via USPS first class mail are typically delivered within 3-10 weeks, but may take longer to arrive. Thank you for your patience.

Once an international order has left the United States, the order is turned over to the local postal service for your country. For questions regarding the tracking and status of your order, once it has left the United States, please direct your inquiries to your local postal service. You may use your USPS First-Class International Tracking number as a reference.

Certain countries require a customs fee be paid for any merchandise purchased outside of your country. We are not responsible for applicable customs fees. Failure to pay customs fees may result in your item being rejected entry and being returned back to our warehouse. For more information regarding returned orders please read our “Return Policies” section below.

Please note: We are only able to process returns once an item has either been returned to our warehouse or once 10 weeks has passed from the initial ship date.